Porter Pros
Revolutionizing the auto service industry · One ride at a time

Vehicle transport,
handled by pros.

Coming soonNew mobile app
Porter Pros app in hand

How Porter Pros Works

Get your car to the shop without losing your day. Pick the time and place in the app, and we send a vetted driver to you.

1Book it

Open the app, choose your shop and time.

2Meet your driver

You'll see their name, contact, ETA, and live tracking.

3We deliver

We drop your car at the service location and send an arrival alert — pickups, drop-offs, or round trips.

See Porter Pros in Action

Porter Pros app — schedule a trip

On-Demand Vehicle Transportation Services

Schedule a trip on the app at least 24 hours ahead. Once your driver is assigned, you'll get their information, can message them directly in the app, add special instructions, and track your vehicle during the trip.

Porter Pros app — live tracking

Experienced, World-Class Drivers

Our drivers are experienced and professional, ensuring your vehicle is in the best hands. Trust Porter Pros to deliver world-class service every time.

Porter Pros app screens

Freedom from Service Schedules Interrupting Your Life

Book all of your vehicle's maintenance needs and leave the driving — and the waiting — to us. Spend your time doing what you want instead of sitting in a waiting room or fighting traffic to get there.

Become a Porter Pros Member

Trusted drivers pick up, deliver, and return your vehicle.

Become a Porter Pros driver

Premium trips, predictable scheduling.

Become a preferred business partner

Pick-up and delivery your customers will love.

Sign in to
Porter Pros

Members and advisors can create an account here. Sign in with your email and password — we'll take you to the right place.

Use the email and password for your Porter Pros account.
Membership

Become a Porter Pros Member

Porter Pros makes vehicle service more convenient. Members can request trusted drivers to pick up their vehicle, deliver it to a service provider, and return it when the work is complete — saving time, reducing stress, and keeping the day moving.

10 Reasons to Become a Porter Pros Member

1
Save Valuable Time

Skip the drive, waiting room, and extra trips.

2
Pickup and Return Service

We bring your vehicle to the service provider and back.

3
Trusted Professional Drivers

Your vehicle is handled by trained and verified drivers.

4
Easy Trip Scheduling

Request vehicle transportation from your phone or computer.

5
Real-Time Trip Updates

Stay informed throughout the pickup and delivery process.

6
No Waiting at the Dealership

Continue your day while your vehicle is being serviced.

7
Convenient Loaner Delivery

Loaner vehicles can be delivered directly to you.

8
Flexible Transportation Options

Choose the service that best fits your needs.

9
Perfect for Busy Schedules

Ideal for workdays, families, and packed calendars.

10
A Better Service Experience

Vehicle maintenance becomes simpler, faster, and less stressful.

Become a Porter Pros Member

Trusted drivers pick up, deliver, and return your vehicle — start today.

For dealerships & service centers

Partner with Porter Pros

Give your customers professional vehicle pick-up and delivery — and give your service lane a steadier, more predictable day. Porter Pros handles the logistics so your team can focus on the work.

Reach more customers

Win the members who skip service visits because getting the car there is a hassle. We close that gap.

A better customer experience

Pick-up and delivery turns a good visit into an exceptional one — and happy customers refer their friends.

Stand out from competitors

Seamless transport is a differentiator most shops can't offer. You can.

Fewer no-shows

When we handle the logistics, appointments actually happen — and your schedule stays efficient.

Room for more revenue

Customers pay for convenience. Premium service supports premium margins.

A steadier service lane

A predictable flow of vehicles in and out lets you optimize operations and turn cars faster.

Stay focused on the work

We handle every mile of logistics. Your team stays focused on what it does best.

Data you can use

Trip insights and customer feedback help you sharpen scheduling, pricing, and service.

Become a preferred business partner

corporate@porterpros.com · 503-746-5435

Join the Porter Pros driving team

Join the Porter Pros Driving Team

Are you a ride-share or delivery service industry driver looking for a lucrative and fulfilling opportunity? Porter Pros invites you to become a pivotal part of a transformative service that benefits you and local auto service businesses. Here's why joining our team is a game-changer:

1Expand Your Earnings Horizon

As a Porter Pros driver, you'll access a new, untapped customer base. This means more rides, earnings, and a broader network of potential repeat customers.

2Elevate Your Driving Experience

You're not just driving but enhancing the customer experience. Your role is crucial in providing a seamless pick-up and delivery service that makes members happy — leading to higher satisfaction and potentially better tips!

3Stand Out in a Crowded Market

In the competitive world of ride-sharing and delivery, being a Porter Pros driver sets you apart. You're not just a driver but a vital link in a premium service chain, offering something unique that others don't.

4Reduce Idle Time

Our efficient scheduling and reduced no-shows mean you spend less time waiting and earning more. With Porter Pros, your time is optimized for maximum profitability.

5Premium Service, Premium Pay

Customers value convenience and are often willing to pay more for it. As a Porter Pros driver, you'll be part of a service that's both in demand and lucrative.

6Streamlined Operations

Our digital platform gives you a predictable and steady workflow. This efficiency not only makes your job easier but also more rewarding. You can schedule rides up to two weeks in advance!

7Focus on What You Do Best

We handle the logistics, and you focus on the driving. This clear division allows for a stress-free work environment where you can excel.

8Be Part of a Feedback Loop

Your insights as a driver are invaluable. Porter Pros values your feedback, which helps us continuously improve and makes your job more satisfying.

9Grow With Us

Rapid advancements within the company. As we grow, so does your opportunity baseline, with our expansion to new markets.

Ready to Drive with Porter Pros?

Join us in revolutionizing the auto service industry. As a Porter Pros driver, you're not just part of a team; you're part of a movement toward greater efficiency, increased revenue, and unparalleled customer satisfaction. Sign up today and shift your driving career into high gear!
Be part of the engine that drives change. Be a Porter Pro.

Driver application

Apply to drive

Tell us who you are and upload a photo of your driver's license. After you submit, you’ll see confirmation here. The Porter Pros team will review your application.

Driver's license
Insurance
Driving record (optional, but speeds up approval)
Resume (optional)
Porter Pros Ltd · Portland, Oregon

About us

Porter Pros is revolutionizing the auto service industry one ride at a time — connecting vehicle owners with trusted service providers through simple, reliable vehicle transport.

Our mission

Empower vehicle owners and automotive service providers with seamless, time-efficient connections through technology — so every interaction with Porter Pros exceeds expectations.

What we do

  • Scheduled pick-ups and deliveries — consistent, scalable transport that fits a busy life.
  • Trustworthy transportation — vetted, professional drivers who get vehicles there safely and on time.
  • Streamlined operations for partners — a predictable flow of service appointments for dealers and service centers.
  • End-to-end convenience — from scheduling to completion, one seamless experience.

Our values

  • Reliability — trust and dependability are the core of the service.
  • Innovation — we use the latest technology to keep improving.
  • Customer-centric — we listen, adapt, and deliver.
  • Community — supporting the communities we serve is part of the mission.

Join the Porter Pros family

Passionate about innovation and excellence? Let's talk.

We're here to help

Contact us

Reach Porter Pros

🚗 jobs@porterpros.com (drivers)
📍 Portland, Oregon
Coming soonNew mobile app

Send a message

Good to know

Frequently asked questions

Still have questions?

503-746-5435 · corporate@porterpros.com

Terms and Conditions

Terms of Service · Last updated on September 23, 2024 · Porter Pros, Ltd., an Oregon corporation

1. Agreement between You and Porter Pros; Changes.

1.1 Please read the following terms of service (the “Terms”) carefully. By clicking the “I Accept” box, you acknowledge that you have read, understood and agree to be bound by these Terms, and the terms and conditions of the Privacy Policy (as defined below), when using any service or services (collectively, the “Service”) offered by Porter Pros, Ltd., an Oregon corporation, or its parents, affiliates or subsidiaries (collectively, “Porter Pros” or “we”), on or through any site made available by Porter Pros (collectively, the “Site”) or in connection with any mobile application (a “Mobile App”) separately made available by Porter Pros. The term “you” (and “your”) for purposes of these Terms, means both you in your individual capacity, and if applicable, the company or other legal entity whom you represent and on whose behalf you use the Service.

1.2 In order to use the Service you must agree to these Terms. However, in addition to clicking the “I Accept” box, you may also agree to the Terms by actually using the Service. You acknowledge and agree that Porter Pros will treat your use of the Service as acceptance of these Terms from the time you first use the Service.

1.3 Porter Pros reserves the right to change any of the terms and conditions contained in these Terms, including the Service and/or any policies or guidelines governing the Service, at any time and in its sole discretion. While we will endeavor to provide direct notice to you of any changes, you are responsible for periodically checking the Site to determine if any changes have been made and we are not liable for your failure to do so or our failure to provide such direct notice to you. Your continued use of the Service following any revision to these Terms will constitute your acceptance of the changes or modifications to these Terms. If you do not agree to any changes to these Terms, do not continue to use the Service.

2. The Service; User Accounts; User Types; Mobile Apps.

2.1 The Service includes without limitation the provision of Porter Pros personnel (each, a “Driver”) to facilitate the transportation of your automobile or other authorized vehicle (each, a “Vehicle”) to and from locations designated by you (as applicable, the “Pickup Location” and “Destination”), including without limitation any facility or other location operated by a third party vendor or merchant for purpose of providing service to such Vehicle (each, a “Vendor”). While these Terms are in effect, subject to the representations, warranties and other requirements set forth herein and within the Site, you may access and use the Site, Mobile App and Services in accordance with these Terms.

2.2 In order to use the Service, you must register with us to open a Porter Pros user account (“Account”). By opening an Account, you represent and warrant that: (a) all information you submit in connection with your opening and use of your Account is true, accurate, current, and complete; (b) you will promptly notify us if your information changes so that we can update our records; (c) you are aged 18 or older; the Service is not intended for persons under 18; and (d) your use of the Service does not violate any applicable law, rule or regulation. You are responsible for maintaining this information current.

2.3 You are solely responsible for maintaining the security and confidentiality of the information you hold for your Account, including, without limitation, your user name and password, and for any and all activity that occurs through your Account as a result of your failure to keep this information secure and confidential. You hereby agree to notify Porter Pros immediately if you become aware of any unauthorized use of your Account, user name or password, or any other breach of security in connection therewith. You may be held liable for losses incurred by Porter Pros or any third party due to someone else using your Account, user name or password as a result of your failing to keep your Account information secure and confidential. You are strictly prohibited from using anyone else’s Account, user name or password at any time and for any reason. Porter Pros is not liable to you or any third party for your failure to comply with your obligations under this paragraph.

2.4 You acknowledge and agree that all Mobile Apps shall be made available solely in accordance with the terms of the then-current end user license agreement under which each such Mobile App is made available (the “EULA”), which such EULA shall supersede any conflicting terms or conditions of these Terms with respect to your access to and use of the Mobile Apps.

3. Your Information and Privacy.

In order to use the Service you will be required to provide certain (i) personally identifiable information to Porter Pros (e.g., your name, address, company information, email address, driver’s license number, phone number, and, if applicable, your credit card information); and other information (collectively, “Information”). Porter Pros will only use such personally identifiable Information in accordance with the terms of our privacy policy (the “Privacy Policy”). In this regard, you agree to the then-current version of the Privacy Policy that you can find and read at https://porterpros.com/privacy-policy/. You hereby grant Porter Pros a license to use all other Information as necessary in connection with the provision of the Service.

4. Fees; Payments.

4.1 The fees that you are required to pay for access and use of the Site, Mobile App and Service, including without limitation in connection with any scheduled or actual transportation of a Vehicle, are set forth on the Site and/or Mobile App, including any cancellation and/or refund policies and additional charges (i.e., those incurred in connection with delays in meeting a Driver at the Pickup Location, inability of Driver to park a Vehicle at the Destination, inadequate gas or battery charge, required tow expenses, etc.), and may be updated by Porter Pros at any time, in its sole discretion. For purposes of clarification, such fees may also include charges passed through from applicable Vendors in connection with such Vendors’ service to the Vehicle; provided that collection of such fees is provided solely as a convenience to allow you to pay applicable Vendors and Porter Pros shall not be responsible in any manner for any such Vendor service. In addition to other applicable fees and charges, unless otherwise set forth on the Site and/or Mobile App, (i) an additional fee of $15 shall be charged in the event that you or your designated representative are not available to meet a Driver within 15 minutes following the Driver’s arrival at the Pickup Location; and (ii) you shall be also charged for an additional Vehicle transportation fee in the event that a Vehicle cannot be dropped of at the Destination within 30 minutes following arrival.

4.2 If applicable, the credit card you maintain on file with Porter Pros in your Account will be automatically charged in accordance with each activity that results in fees. You are responsible for maintaining up to date credit card information in your Account. Porter Pros reserves the right to suspend or terminate your use of the Service if you fail to pay any fees due in connection with your access and/or use of the Service. Any outstanding fees are immediately due and payable upon termination of your use of the Service for any reason. To the greatest extent permitted by applicable law, and without affecting your credit card issuer’s rights, you hereby waive all claims relating to fees unless you notify Porter Pros of any dispute or other fee-related claim within thirty (30) calendar days of the fees being charged to your credit card.

4.3 To the greatest extent permitted by applicable law, any refunds of fees are at the sole discretion of Porter Pros, and refunds will only be provided in the form of a credit against future fees for the Service. Nothing in these Terms obligates Porter Pros to extend credit to any person. You acknowledge and agree that any credit card and related billing and payment information that you provide to Porter Pros may be shared by Porter Pros with third party service providers who work on Porter Pros’ behalf, such as payment processors and/or credit agencies, solely for the purposes of checking credit, effecting payment to Porter Pros and servicing your Account. Porter Pros may also provide information in response to valid legal processes, such as subpoenas, search warrants and court orders, or to establish or exercise its legal rights or defend against legal claims. Porter Pros shall not be liable for any use or disclosure of such information by such third parties.

5. Porter Pros’ Proprietary Rights.

5.1 You hereby acknowledge and agree that Porter Pros (or its licensors) own all legal right, title and interest in and to the Site and Service, including, without limitation, any intellectual property or other proprietary rights which subsist in the Site and Service (whether such rights are registered or unregistered, and wherever in the world those rights may exist). As between you and Porter Pros, all materials on the Site, including, but not limited to, graphics, user and visual interfaces, images, software, applications, and text, as well as the design, structure, selection, coordination, expression, “look and feel”, and arrangement of the Site and its content, and the domain names, trademarks, service marks, proprietary logos and other distinctive brand features found on the Site, are all owned by Porter Pros or licensors.

5.2 Porter Pros shall fully own and retain all rights to anonymous usage data derived from your use of the Service (“Usage Data”) as aggregated with usage data from Porter Pros’ other customers for its own business purposes such as support, operational planning, product innovation and sales and marketing of Porter Pros’ services. For purposes of clarification, such Usage Data may not include any data that could reasonably identify you.

5.3 Nothing in these Terms gives you any right to use any of Porter Pros’ trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. All rights not expressly granted by Porter Pros under these Terms are reserved.

6. Service Authorization and Requirements; Restrictions.

6.1 You hereby grant permission for Porter Pros to dispatch a Driver to take possession of each Vehicle at the applicable Pickup Location and drive to and park such Vehicle at the applicable Destination; provided that Porter Pros’ willingness to provide the Service is in reliance on and subject to your strict compliance with these Terms, including without limitation Sections 6 and 8 and any policies set forth within the Site or Mobile App. If there are any physical, legal, mechanical, weather, road closures or other reasons that do not allow the Driver to reach the Pickup Location and/or Destination or otherwise safely operate the Vehicle, you agree that you shall be solely responsible for any failure to complete the Service and associated costs and expenses. You hereby represent and warrant to Porter Pros that (a) you the legal owner of the Vehicle(s), or have been authorized by the legal owners to obtain Service for such Vehicle(s) pursuant to these Terms; (b) when new, each Vehicle had a retail value that did not exceed $100,000; (c) each Vehicle (i) is currently and properly registered in the legal owner’s name with the applicable state authorities, with no repossession orders against such Vehicle; (ii) is in good, safe working condition and you have no knowledge of any condition of a Vehicle that presents a risk to the Driver; and (iii) has sufficient gas and battery charge to allow for transportation to the Destination; (d) no passengers, valuable items or packages shall be transported within any Vehicle; (d) Drivers are authorized to park their vehicles at any reasonable location within the Pickup Location during the full duration of the Services; and (e) you have provided accurate and details information regarding both the Pickup Location and Destination and have ensured that adequate parking space shall be available at the Destination, including any necessary prior coordination with any applicable Vendor.

6.2 You hereby represent and warrant that you will not, and will not permit any third party to: (a) attempt to disable or circumvent any security mechanisms used by the Site or Service or otherwise attempt to gain unauthorized access to any portion or feature of the Site or Service, or any other systems or networks connected to the Site or Service, or to any Porter Pros server, by hacking, password “mining”, or any other illegal means; (b) use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any comparable manual process, to access, acquire, copy, or monitor any portion of the Site or Service; (c) use any device, software or routine to interrupt or interfere, or attempt to interrupt or interfere with, the proper operation and working of the Site or Service or any transaction being conducted on the Site or through the Service, or with any other person’s use of the Site or Service; (d) breach any security measures implemented on the Site or in the Service; (e) track or seek to trace any information on any other person who visits the Site or uses the Service; (f) forge headers or otherwise manipulate identifiers in order to disguise your identity, or the origin of any message or other communication that you send to Porter Pros in connection with the Service; (g) pretend that you are, or that you represent, someone else, or impersonate any other person; (h) use the Service in the design, development, production, or use of missiles or the design, development, production, stockpiling, or use of chemical or biological weapons; (i) use the Service or Site for any illegal purpose, for soliciting the performance of any illegal activity, or as otherwise prohibited by these Terms or applicable laws, rules or regulations, including, without limitation, laws applicable to the export of software and data; (j) upload or otherwise process any malicious content to, or through, the Service; or (k) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the any Porter Pros proprietary software used to provide, maintain, or otherwise applicable to, the Service, or made available to you in connection with the Service.

7. Feedback.

7.1 If you send or transmit any communications or materials to Porter Pros by mail, electronic mail, telephone, or otherwise (“Feedback”), suggesting or recommending changes to our Site or Service, including without limitation, new features or functionality relating thereto, any comments, questions, suggestions, or the like, all such Feedback are, and will be treated as, non-confidential and non-proprietary. This means that you give up any claim that the use of such Feedback by Porter Pros or its agents, violates any of your rights including moral rights, privacy rights, proprietary or other property rights, rights of publicity, rights to credit for material or ideas, or any other right, including the right to approve the way Porter Pros uses such Feedback.

7.2 You hereby assign all right, title, and interest in, and Porter Pros is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You agree and understand that Porter Pros is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.

8. Insurance.

8.1 You hereby represent and warrant, and shall provide all assistance and documentation reasonably requested by Porter Pros to demonstrate and verify, that each Vehicle carries automobile insurance providing at least the applicable state minimum liability limits or the following minimum liability limits: $25,000 bodily injury each person, $50,000 each accident and $25,000 property damage, collision and comprehensive and uninsured motorist insurance as required. You agree and understand that such insurance is primary and that any insurance that Porter Pros may provide is secondary and shall not be construed to be concurrent or contributing with your automobile insurance. You further represent to Porter Pros that there are no driver restrictions contained in such automobile insurance policies, that such automobile insurance policies will provide coverage to Porter Pros and its Driver for any sums they are required to pay as a consequence of bodily injury or property damage suffered in the course of providing the Service and that such automobile insurance policies are in full force and effect and will remain in full force and effect during the provision of any Service hereunder.

8.2 To the maximum extent permitted by applicable law, all insurance policies that you maintain in accordance with this Section 8 and any other insurance that you maintain applicable to your performance hereunder shall include a waiver of subrogation in favor of Porter Pros, its affiliates, and any of its or their owners, agents, directors, officers, and employees. With respect to all insurance policies that you maintain in accordance with this Section 8 and any other insurance that you maintain applicable to your performance hereunder, you waive (i) any rights of subrogation you may possess; (ii) any rights your insurer may have to recover damages from Porter Pros pursuant to a subrogation claim.

9. Exclusion of Warranties.

9.1 YOUR USE OF THE SITE, PROFESSIONAL SERVICES AND SERVICE IS ENTIRELY AT YOUR OWN DISCRETION AND RISK. THE SITE AND SERVICE ARE FURNISHED TO YOU “AS IS” AND WITHOUT WARRANTIES OR CONDITIONS, STATUTORY OR OTHERWISE, OF ANY KIND. PORTER PROS, ON BEHALF OF ITSELF, AND ON BEHALF OF ITS PARENTS, AFFILIATES, SUBSIDIARIES, LICENSORS AND THIRD PARTY SERVICE PROVIDERS, AND PORTER PROS’ AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, VENDORS, SUCCESSORS, AND ASSIGNS, (COLLECTIVELY, THE “PORTER PROS PARTIES”): (A) EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE; (B) DOES NOT WARRANT THAT THE SERVICE, OR DATA PROVIDED THROUGH THE SERVICE, WILL MEET YOUR REQUIREMENTS, OR THAT ITS OPERATION WILL BE TIMELY, UNINTERRUPTED, SECURE, OR ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED; AND (C) DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR CONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICE IN TERMS OF ITS ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SERVICE.

9.2 THIS LIMITATION OF REMEDIES IS A PART OF THE BARGAIN BETWEEN YOU AND PORTER PROS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PORTER PROS or ANY PERSON ON BEHALF OF PORTER PROS SHALL CREATE A WARRANTY OR CONDITION, OR IN ANY WAY CHANGE THIS EXCLUSION OF WARRANTY.

9.3 NOTHING IN THESE TERMS, THIS SECTION 9, OR SECTION 10 BELOW, SHALL EXCLUDE OR LIMIT PORTER PROS’ WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW.

10. Limitation of Liability.

10.1 SUBJECT TO SECTION 9.3 ABOVE, IN NO EVENT WILL PORTER PROS OR PORTER PROS PARTIES BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES IN CONNECTION WITH, ARISING OUT OF, OR RELATING TO, THE USE, OR LOSS OF USE OF, THE SERVICE, LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, SUBSEQUENT OR OTHER COMMERCIAL LOSS, OR FOR ANY OTHER REASON OF ANY KIND, WHETHER BASED ON CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY), EVEN IF PORTER PROS OR PORTER PROS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 PORTER PROS AND PORTER PROS PARTIES WILL NOT BE LIABLE TO YOU OR ANY ITEMS LEFT IN VEHICLES OR OTHER THIRD PARTY FOR DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY RELATED TO THE SITE OR SERVICE. IF, NOTWITHSTANDING THE FOREGOING, PORTER PROS OR ONE OF PORTER PROS PARTIES IS FOUND TO BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGE OR LOSS WHICH ARISES UNDER OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, PORTER PROS OR THE RELEVANT PORTER PROS PARTY’S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY SHALL IN NO EVENT EXCEED THE GREATER OF (I) THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO PORTER PROS DURING THE ONE (1) YEAR PERIOD PRECEDING THE DATE OF THE EVENT GIVING RISE TO PORTER PROS’ LIABILITY OR (II) $250.00.

11. Indemnification & Release.

11.1 You hereby agree to indemnify, defend and hold harmless Porter Pros and Porter Pros Parties (each an “Indemnified Party”), from and against any and all liability and costs (including, without limitation, attorneys’ fees and costs) incurred by the Indemnified Party(s) in connection with any actual or alleged claim arising out of: (a) your use of the Service; (b) any breach or alleged breach by you of these Terms; (c) any Feedback provided by you; (d) any breach or alleged breach by you of a third party’s rights, including, without limitation, any intellectual property, privacy or publicity rights; or (e) any damage caused by or alleged to have been caused by you to the Site or Service.

11.2 Counsel you select for defense or settlement of a claim must be consented to by Porter Pros and/or the Indemnified Party(s) prior to counsel being engaged to represent you and Porter Pros and/or the Indemnified Party(s). You and your counsel will cooperate as fully as reasonably required, and provide such information as reasonably requested, by the Indemnified Party(s) in the defense or settlement of any claim. Porter Pros and/or the Indemnified Party(s) reserves the right, at its own expense, to assume the exclusive defense or settlement, and control of any matter otherwise subject to indemnification by you. You shall not in any event consent to any judgment, settlement, attachment, or lien, or any other act adverse to the interest of Porter Pros or any Indemnified Party(s) without the prior written consent of Porter Pros and/or the Indemnified Party(s).

11.3 In the event that you have a dispute with any Vendor or other third party, including without limitation any other user of the Site or Service, arising from or in connection with the use of the Site and/or Service, you hereby release, remise and forever discharge Porter Pros and its agents, directors, officers, employees, shareholders and all other related persons or entities from any and all manner of rights, complaints, demands, claims, causes of action, proceedings, obligations, liabilities, legal fees, costs, and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are connected with such dispute or your use of the Site and/or Service.

12. Changes to Service.

Porter Pros is constantly striving to provide the best possible experience for its Service users. You acknowledge and agree that the form and nature of the Service which Porter Pros currently provides may change from time-to-time without prior notice to you. Changes to the form and nature of the Service will be effective with respect to all versions of the Service. Examples of changes to the form and nature of the Service include, without limitation, changes to fees and payment policies, security patches, additional functionality, reduced functionality, and other enhancements.

13. Termination of Service.

13.1 You may stop using the Service at any time by closing your Account, or ceasing to use the Service.

13.2 Porter Pros reserves the right in its sole discretion to cease or suspend providing all or any part of the Service immediately without any notice to you.

13.3 Any of your obligations under these Terms which by their nature are intended to survive the termination of your use of the Service, shall continue to apply to you after you cease to use the Service.

13.4 Porter Pros may notify the relevant law enforcement authorities or other third parties, of any illegal or other prohibited conduct by you, including, without limitation, your violation of these Terms or unauthorized use of the Site or Service

14. Governing Law and Venue.

14.1 These Terms will be construed and enforced in all respects in accordance with the laws of the state of Oregon, without reference to its choice of law rules. Except as set forth below in Section 14.2, the federal and state courts seated in Multnomah County, Oregon shall have sole and exclusive jurisdiction for all purposes in connection with any action or proceeding that arises from, or relates to, these Terms and you hereby irrevocably waive any objection to such exclusive jurisdiction; provided however, that Porter Pros may seek to enforce any judgment in its favor in any court of competent jurisdiction.

14.2 Notwithstanding the foregoing, Porter Pros may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its proprietary and other rights. You agree that your breach of these Terms may result in immediate and irreparable damage to Porter Pros for which there is no adequate remedy at law.

14.3 The United Nations Convention on Contracts for the International Sale of Goods in its entirety is expressly excluded from these Terms, including, without limitation, application to the Site or Service. Furthermore, these Terms (including without limitation, the Site and Service) will not be governed or interpreted in any way by referring to any law based on the Uniform Computer Information Transactions Act (UCITA) or any other act derived from or related to UCITA.

14.4 Any cause of action arising under these Terms must be commenced by you within one (1) year after the claim or cause of action arises.

15. Third Party Web Sites.

15.1 The Site and Service may provide links to other web sites that are not owned or operated by Porter Pros (“Third Party Web Sites”). Porter Pros provides these links to you as a convenience only, and Porter Pros does not verify, make any representations concerning, or take responsibility for, such Third Party Web Sites, or the products or services offered through such third party web sites, including, without limitation, the truthfulness, accuracy, quality, or completeness of the content of, or activities conducted on, such Third Party Web Sites. You should use your own independent judgment before accessing and using such Third Party Web Sites, or products or services offered through such third party web sites.

15.2 These Terms and the Privacy Policy do not apply to such Third-Party Web Sites, and you should review such Third Party Web Sites’ privacy policies, terms and conditions and business practices as they may be different to those of Porter Pros and it is your sole responsibility to comply with such terms. Your dealings and communications with any third party in connection with the Third Party Web Sites are solely between you and such third party.

15.3 Any reference on the Site, or through the Service, to any product, process, publication or service of any third party, by trade name, domain name, trademark, trade identity, service mark, logo, manufacturer or otherwise, does not constitute or imply Porter Pros’ endorsement or recommendation thereof, and your use of any Third Party Web Sites and third party product, process, publication, or service is entirely at your own risk.

16. Miscellaneous Legal Terms.

16.1 These Terms and the Privacy Policy, together constitute the entire agreement between you and Porter Pros with respect to the Service (excluding any services which Porter Pros may provide to you under a separate written agreement), and completely supersedes, cancels and replaces any and all other written or oral agreements or understandings previously existing between you and Porter Pros with respect to the Service.

16.2 The failure of Porter Pros to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.3 If any part of these Terms is held invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permissible so as to maintain the intent of these Terms, and the other parts will remain in full force and effect.

16.4 Any notice or other communications by Porter Pros relating to the Service may be made by letter, e-mail or posting on the Site, and you hereby consent to receive notices and other communications in electronic form to the extent permitted by applicable law.

16.5 These Terms shall not be interpreted or construed to confer any rights or remedies on any third parties, except that each Indemnified Party shall be a third party beneficiary hereunder and accordingly, shall be entitled to directly enforce and rely upon any provision of these Terms that confers a right or remedy in favor of it.

16.6 Porter Pros may assign or transfer its rights, or delegate any performance, under these Terms to a third party in its sole discretion. You may not assign or otherwise transfer your rights, or delegate your performance, under these Terms to any third party without in each and every case, Porter Pros’ express prior written consent.

16.7 Porter Pros will not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of the common enemy, earthquake, fire, flood or other acts of God, the elements, epidemics, labor conditions, power failures, and Internet disturbances.

16.8 Porter Pros may take any legal action against you to enforce these Terms or to prevent the breach of these Terms, including, without limitation, seeking equitable remedies or using technical means at its disposal.

16.9 Porter Pros may add to, change or remove any part, term or condition of these Terms or Privacy Policy at any time without prior notice to you. It is your responsibility to check these Terms and Privacy Policy periodically for changes. By continuing to use the Service, you are indicating your acceptance of such changes. However, we will provide written notice to you of any significant changes to these Terms or Privacy Policy (including notices posted on the Site or sent to your registered e-mail address).

16.10 You may not access the Service if you are a direct competitor of Porter Pros’, except with our prior written consent. In addition, you may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes.

© 2024 Porter Pros, Ltd. All rights reserved.

043933\00001\17345672v3

Porter Pros Privacy Policy

Last Updated: January 3, 2024

Porter Pros, LTD (“we,” “us,” or “Company”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this “Policy”). This Policy describes the types of information we may collect, or that you may provide when you:

  • Register or create an account with, access, visit, or otherwise use (collectively, “interact”) the website www.porterpros.com (our “Website”).
  • Download, install, or interact with the Porter Pros, LTD mobile application (our “App”).
  • Make purchases through our Website or App (collectively referred to herein as our “Services”).
  • Become one of our vehicle transport drivers (each a “Driver” and collectively, the “Drivers”).
  • Email, text, call, or otherwise communicate with us.

This Policy describes our practices for collecting, using, maintaining, protecting, and disclosing your information. This Policy does not apply to information that:

  • We collect offline or on any other applications or websites, including content you may access through our Services.
  • You provide to, or that is collected by, any third party (see Third-Party Information Collection).

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not interact with our Services in any way, whether as a user, consumer, or Driver. By interacting with our Services, you agree to this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Services after we revise this Policy means you accept those changes, so please check this Policy periodically for updates.

Children under the Age of 18

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any information to or on our Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Services, or, through any of its features, register on our Services, make any purchases through our Services, use any of the interactive or public comment features of our Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please email us at info@porterpros.com.

Information We Collect & How We Collect It

We collect several types of information from and about you, including information:

  • By which you may be personally identified, such as your name, postal address, email address, telephone number, date of birth, driver’s license or state identification card, and other information by which you may be personally identifiable (“personal information”). For Drivers, this includes, among other things, your social security number and your employment information and history.
  • That is about you, but individually does not identify you.
  • About your internet connection, the equipment you use to access our Services, and other usage details.

We collect this information:

  • Directly from you when you provide it to us, such as when you fill in an account registration form or Driver application form.
  • Automatically from you when you use our Services, such as, your device’s operating system and other usage details (see Automatic Information Collection).
  • From third parties, for example, our business partners and affiliates.

Information You Provide to Us

The information we collect on or through our Services includes:

  • Information that you provide at the time of signing up for our newsletters and email correspondences, registering with or logging in to our Services, purchasing and scheduling vehicle transportation and/or maintenance services, applying to become one of our Drivers, posting reviews or otherwise uploading materials (“User Contributions”), and corresponding with us (such as when you request further information or seek resolution of an issue).
  • Records and copies of your correspondences with us (whether you are a general user, customer, or Driver), including correspondences between customers and Drivers.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of your transactions with us that you carry out on or through our Services, and the fulfillment of your orders. This requires providing financial information to us.
  • Your search queries on our Services.
  • Your location data (if you are a customer or a Driver).

Depending on how you choose to interact with our App, we may also access your device’s camera, photo library, address book. At your direction, this may include collecting photos, audio clips, videos, and/or personal contact information.

Automatic Information Collection and Tracking

When you interact with our Services, we may use technology to automatically collect your:

  • Usage Data. When you interact with our Services, we may automatically collect certain details of your access to and use of our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through our Services.
  • Device Information. We may collect information about your device and internet connection, including your device’s unique device identifier, internet protocol (“IP”) address, operating system, browser type, mobile network information, and the device’s telephone number.
  • Stored Information and Files. Our Services may access metadata and other information associated with other files stored on your device. This may include, photos, videos, audio clips, personal contracts, and other information from your device’s camera, photo library, and personal address book.
  • Location Information. Our Services may collect real-time information about the location of your device. For our customers and Drivers, this location information is precise and can pinpoint your location to within a 1,850-foot radius.

The technologies and third-party tools we use for automatic information collection include:

  • Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your smartphone or browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your settings so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or when you use our App.
  • Flash Cookies (or local shared objects). A flash cookie is a data file that can be created on your computer by the sites you visit. Unlike regular web cookies, which can be disabled via your browser preferences, you can only disable flash cookies by adjusting the settings of your flash player to block flash cookie storage (for example, Adobe Flash Player Settings Manager). Please note that setting your flash player to restrict or limit acceptance of flash cookies may reduce or impede the functionality of some flash applications, including flash applications we use within our Services.
  • Web Beacons. Pages of our Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to, for example, count users who have visited a page or opened an email and for other related website statistics (for example, recording the popularity of certain content and verifying system and server integrity).
  • Click Tracking. We use click tracking technologies to analyze user interaction with our Website. These technologies may record information such as the time and date of your visit, the pages you viewed, and the links you clicked. We use this information to optimize and personalize your experience, better market and advertise, and otherwise improve our Services.
  • Google Analytics. We use a tool called “Google Analytics” to collect information about use of our Website. Google Analytics collects information such as how often users visit our Website, what pages they visit when they do so, and what other sites they used prior to coming to our Website. We use the information we get from Google Analytics only to improve our Website. Google Analytics collects only the IP address assigned to you on the date you visit our Website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our Website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by Google Analytics’ Terms of Use and Google’s Privacy Policy. For more information on how to opt-out of Google Analytics, see Choices About How We Use and Disclose Your Information.

When you use our Services, certain third parties may use any number of these or other automatic information collection technologies to collect information about you or your device. These third parties may include:

  • Advertisers, ad networks, and ad servers.
  • Hosting service providers.
  • Credit card and gift card processors.
  • Analytics companies.
  • Your mobile device manufacturer.
  • Your mobile service provider.
  • Email marketing service providers.

These third parties may use tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choices About Our Collection, Use, and Disclosure of Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide you with our Services and their contents, and any other information, products, or services that you request from us.
  • To improve the effectiveness of our services, and marketing communications.
  • To measure or understand the effectiveness of the advertising we deliver to you and others, and to deliver relevant advertising to you.
  • Fulfill any other purpose for which you provide it.
  • Give you notices about your account.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Notify you when App updates are available, and of changes to any products or services we offer or provide though our Services.

The usage information we collect helps us to improve our Services and to deliver a better and more personalized experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Services according to your individual interests.
  • Speed up your searches.
  • Recognize you when you use our Services.

We use location information we collect to coordinate vehicle transportation and/or maintenance service trips between customers, Drivers, and affiliated businesses who performing maintenance services (or who are otherwise acting as a drop-off point for the customer’s vehicle).

We may also use your information to contact you about our own and third parties’ related goods and services that may be of interest to you. If you do not want us to use your information in this way, please see Your Choices About Our Collection, Use, and Disclosure of Your Information.

We may use the information we collect to display advertisements to our advertisers’ target audiences. If you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How We Disclose Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

In addition, we may disclose personal information that we collect or you provide:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Services’ users is among the assets transferred.
  • To third parties to market their products or services to you. For more information, see Your Choices About Our Collection, Use, and Disclosure of Your Information.
  • To create consumer profiles reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and/or aptitudes.
  • To analyze auto maintenance trends.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us, including our Terms of Use [LINK TO TERMS OF USE] and for billing and collection.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Choices about Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of your information.

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of our Services may then be inaccessible or not function properly. Other ways to opt-out of specific data collection technologies that we utilize include:
  • Google Analytics. Google has a browser add-on for opting out of Google Analytics which can be found here: https://tools.google.com/dlpage/gaoptout.
  • Location Information. You can choose whether or not to allow our App to collect and use real-time information about your device’s location through your device’s privacy settings. If you block the use of location information, you will not be able to engage with our vehicle transportation and/or maintenance services as a customer or Driver.
  • Promotion by the Company.  If you do not want us to use your personal information to promote our own or third parties’ products or services, you can opt-out by selecting “unsubscribe” in our promotional emails, [OTHER METHODS].
  • In-App Notifications. We may occasionally send you notifications through both in-App alerts and phone notifications to enhance your user experience and keep you information about important updates, promotions, or relevant context. You can adjust your notification preferences by accessing your settings within the App or through your phone settings.
  • SMS Communications. By providing your mobile phone number and using our mobile application, you consent to receiving SMS messages from us. We may use SMS communications to provide you with important updates, account information, or promotional offers related to our services. You can opt-out of these communications at any time by following the instructions provided in the SMS messages or by adjusting your notification preferences in the App settings. Please note that standard messaging and data rates may apply depending on your mobile carrier plan.
  • Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by stating your request to [EMAIL ADDRESS].
  • Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out by [OPT-OUT METHOD]. You can also always opt-out by [logging into the App and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or] by sending us an email [or text message] stating your request to [EMAIL ADDRESS] [or [SMS CODE].
  • User Contributions. Your User Contributions are displayed on public areas of our Services, which are posted and transmitted at your own risk. Please be aware that no security measures are perfect or impenetrable. We cannot control the actions of third parties who interact with your User Contributions on or through our Services. We cannot and do not guarantee that your User Contributions or interactions with other users will not be viewed by persons with whom you do not wish to share your User Contributions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents in certain states, such as California, may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Accessing, Correcting, and Deleting Your Personal Information

You may update, amend, or delete your information at any time by signing in to your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also send us an email at info@porterpros.com to request access to, correct, or delete personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions, copies may remain viewable in cached and archived pages, or might have been copied or stored by other users. Proper access and use of information provided on the App, including User Contributions, is governed by our Terms of Use [LINK TO TERMS OF USE].

Residents in certain states, such as California, may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

[California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [EMAIL ADDRESS][ or write us at: [MAILING ADDRESS]].]]

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. For example, California, Colorado, Connecticut, Virginia, and Utah each provide their state residents with, among others, rights to access and delete certain personal information, and to receive personal data that they have provided in a structured, commonly used and machine readable format. California, Colorado, Connecticut, and Virginia also provide their state residents with, among others, rights to correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose.

Please know that we do not currently trigger many state-specific privacy rights. If you think a state-specific right applies and want to exercise such right, please send us an email at info@porterpros.com.

Data Security

The security of your personal information is important to us. While we have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, no method of transmission over the Internet, or method of electronic storage is 100% secure.

The safety and security of your information also depends on you. Where you have a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and urge you to be careful about giving out information in public areas.

Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Changes to This Policy

We may revise update this Policy from time to time. All changes are effective immediately when posted, and apply to all access and use of our Services thereafter. Your continued use of our Services following the posting of the Policy as revised means that you accept and agree to the changes. You are expected to check this Policy frequently so you are aware of any changes, as they are binding on you. If you are dissatisfied with our Services, its content or our Policy (including as modified), you agree that your sole and exclusive remedy is to discontinue using our Services. If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page [with a notice that the privacy policy has been updated] [and notify you by [[email][ and/or] [text message] to the [primary] [email address] [and/or] [phone number] specified in your account][ and ][an in-App alert the first time you use the App after we make the change]. The date this Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you (if you have an account for us), and for periodically visiting this Policy to check for any changes.

Contact Information

If you have any questions or concerns regarding this Policy, or need to access to this Policy in an alternative format due to having a disability, please email us at info@porterpros.com.

Porter Pros – Website & App

Privacy Policy - 9

Business partnership application

Tell us about your business

Fill out the details below and the Porter Pros team will review your application. Once approved, your account admin gets access to the business portal to add locations and team members.

Dashboard
Connected

Welcome back

⏳
0Awaiting review
📅
0Scheduled
✔
0Completed
🚗
0In transit

Recent trips

TripMemberVehicleWhenStatus

New trip request

Trip type
Vehicle pickupPick up the member's vehicle for service.
Vehicle returnReturn the serviced vehicle to the member.
Loaner drop-offDeliver a loaner to the member.
Round tripSwap loaner and member vehicle in one visit.
Member
Vehicle
Route & timing

Summary

Draft
TripPickup customer vehicle
MemberAdd member name
VehicleAdd vehicle details
PickupAdd pickup location
Drop-offAdd drop-off location
WhenAdd date and time
TextsOperational texts enabled
BillingBusiness account
Estimated charge—

Trips

TripMemberVehicleWhenStatusDriver

Customers

Recent customers

Store messages

Message another location within your business account. Shared conversations are saved here.

Messages

Trip threads

No messages yet.

Settings

Home
Ready to schedule

Welcome back

📍
Live GPS

View your assigned trip route. Driver tracking is not connected yet.

Open map →
🔔
Text updates

Scheduled, driver on the way, pickup, and delivery alerts.

Open messages →
🧾
Trip history

Every pickup, return, and round trip in one place.

View trips →

Schedule a trip

A Porter Pros driver comes to you, picks up your vehicle, and delivers it to the service center.
🚗 Driver's route: Add both addresses to see the route
Trip fare—
Total—

My trips

TripTypeWhenStatusDriverPriceActions

Live GPS

Messages

Select a conversation

Messages go straight to the Porter Pros team — your advisor or driver replies here, and everything is also sent by text when enabled in your profile.

Profile

Contact
Home address
Vehicles

Add every vehicle we may pick up or return for you.

Insurance
Payment

Cards are processed securely by Stripe. Porter Pros never stores your full card number — after you save, only the last four digits are kept on file.

Contact preferences

How may Porter Pros reach you? Alexandria, your concierge, and our team will only use the channels you allow here.

Contact us

Questions about a trip, a charge, or your account? Your concierge team is one tap away — messages here go straight to the Porter Pros team.

Delete account

Closing your account removes your profile, vehicles, insurance details, and saved card from Porter Pros. Completed trip and payment records are kept for our accounting and tax obligations. You can't undo this — you'd need to sign up again from scratch.

My trips

On duty

Welcome back

Messages

Select a conversation
Dashboard
Dispatch online

Dispatch overview

Needs attention

TripBusinessMemberWhenStatus

Request queue

TripBusinessMemberVehicleRouteWhenActions

All trips

TripBusinessMemberWhenStatusDriverPriceActions

Live driver map

0 in transit
In transit Available Off duty
Demo view — drop your Mapbox token into PP_CONFIG.MAPBOX_TOKEN to go live with real GPS.

In transit now

DriverTripMemberRouteActions

Members

Member accounts

Drivers

Driver applications

0 pending

Driver roster

Businesses

Partnership applications

0 pending

Partner accounts

Removed businesses 0

Closed accounts kept for history. Reopen an account to return it to the partner list.

Managers

Admins & managers

Demo: managers sign in on the Admin tab using their email — their permission toggles are applied automatically.

Messages

Select a conversation

Settings

🔗
Integrations

WordPress site, driver mobile app, messaging webhook, and Make.com scenarios. Paste live endpoints here — no code edits needed at go-live.

🛡
Users & permissions

Add managers with per-permission toggles from the Users page.

🔔
Notifications

Edit the wording of member alerts and the welcome message. Make scenarios pull these templates when live.

📍
Service area

ZIP codes where Porter Pros is live. Signups outside these ZIPs go to the expansion waitlist.

💲
Pricing & discounts

Member base fare, per-business rates, and discount codes members can use at checkout.

🚫
Cancellation policy

Late-cancellation fee and the credit returned toward the member's next trip. Applies when an accepted trip is cancelled inside the window.

🔌
Backend connection

Test the live connection to the Supabase database. Reads one value straight from the live tables to prove the app and database are talking.

💠
Alexandria

Your concierge intelligence. Watches mileage, trips, and insurance, then suggests member outreach — nothing sends without your approval. Review her activity and tune her capabilities here.